I think I found a bug in the E 90 comunicator.
I don’t really know where should I tell, and who should I ask for support, so please if this is not the correct place, just adress me to the correct place. In any case I will copy my post in my blog to be a warning for people looking to buy an E90, until it has been solved.
I will tell the whole story, even if this might be long, because I am not sure what exactly make the bug appear. As it doesn’t appear immediatly, every time you use the phone, but only some time…
I live in Europe, and the situation in europe is that each country has different telephone companies. Since for work I travel a lot, I have a number of sim cards. About 5. One for each country a work in, except for Ireland where I have two. All this will become important.
So, I bought the E90 in Christmas in Italy. And I started using it with my Italian TIm card. When a few days later I left Italy, by car through France, the Tim card stopped sending messages. Eventually I discovered that there was a
“call barring>International calls exept to home ctry.” activated.
For: messages.
The Tim card would be barred even when I would move it through other phones (Nokia 6630). It seemed a problem of the card.
Now I had this sim card from ages, and I never used Pin or Puk, so I had no password. I thought that it was my own mistake. I might have pressed something wrong. I accepted that when I went back to Italy I would get a new card, with a new pin and Puk. But I was wrong…
Some days later I was in Ireland, and I was using a Vodafone Ireland sim card in the phone. Eventually I used up all the credit of the card. I tried to send more messages, but of course it was not possible.
When the next day I recharged the card
THE SAME BARRING WAS IN THE VODAFONE CARD.
Now I have two cards, one from Vodafone Ireland, and one from Tim (Italy). Both barred against sending International messages.
But it gets better. This VOdafone card is absolutely new, and as such I have all the Pin, Pin2, Puk, and so on. So I tried to use them, and I found that while I had no way to add (or delete) any barring in the Tim card, I could do so in the Vodafone card.
The password was actually the Pin1 number. I moved that to the Pin2, to test it and it worked. (The same thing in the Tim card was not permitted).
So I then tried to take off the barring…
and it didn’t work. I tried with the Pin1, I tried with the Pin2.
I tried putting all the barrings and then taking them all off at the same time (there is a special command).
I tried to do all this from another phone.
Interestingly enough there are 5 different barrings that can be added to the
“call barring>International calls exept to home ctry.”
Of this “Messages” is only one. Still I can activate them all. But when I deactivate them all, the “Messages” one remains. I cannot (there is no way, no command) to fine grain activate only one or the other.
So the end position is that unless I find a way to undoe what has been done from the E90 to those SIM cards, it has effectively ruined 2 cards. I will have to re buy those cards, which is about 20 euro. Bad, but not terrible (athough I think Nokia should pay for that).
But what more warring is that now I have no desire to use the E90 anymore as a phone, since I can see how it would ruin one card after the other. If I cannot use it as a phone I now question its usability in general, for if I was looking to buy a palm top, I would surely chose another model. And sending sms messages is my primary way of comunication, since I am all the time abroad.
Now, I don’t know who to tell about all this.
If I go to the SIM shop (vodafone or tim), they will say that is a NOKIA problem, and they would be right.
If I go to the NOKIA shop they will say that I need to get the password from the Telephone people, and of course people who sell those phone in the Nokia shop just don’t know things at this level of details.
If I am looking for Forum from Nokia there is a lot of them, but somehow none seem to be the right one. None is a
“forum for users who found a bug in a Nokia new phone, and are looking to give information, get it fixed, or get back the money.”
Who should I speak to? Who should I ask for support, before I put all in a big box, and I send it back to Nokia with written broken.
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